Shipping & Returns

At The Spice Lab, all orders over $50.00 with a legal US address will receive free shipping. Please email: shipping@thespicelab.com with any questions.

Orders placed with us will leave our warehouse within three business days. Occasionally, due to unforeseen circumstances, an order will take longer to ship. If this happens we will be sure to contact, you and let you know when your item(s) will ship. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally, we will ship all orders via USPS and UPS. However, we reserve the right to use any carrier. Once shipped, we are not responsible for any delays due to weather or carrier issues.

Delivery Disputes: If you have not received your package but the tracking information shows delivered, you must file a claim with the carrier. Once the investigation is resolved, you must email: customerservice@thespicelab.com with the results of the claim and the claim number. Once we receive the results we will act accordingly and issue a refund if appropriate. All claims will be verified with the carrier.

Damages & Exchanges: Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. If your item(s) is damaged or defective in some way, we’ll make sure you’re taken care of. Most of our products are backed by a manufacturer’s warranty. If your product was damaged during shipping, contact us and we’ll help you get the replacement parts you need or arrange for total replacement of the product at no cost.

Returns:
1. You decided to cancel your order.
If the order hasn’t been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, you may refuse the package and it will be returned to us. You will be refunded less the cost of shipping.

2. You received the product, but the product is not working correctly, is missing parts, or is visibly damaged.
If the item isn’t working correctly, and it does not appear to have been damaged during shipping, please contact us at: customerservice@thespicelab.com. Include order number, full name used for the order and any images of the damaged packaging and product. We will replace the items that were damaged or issue a refund based on availability.

3. You received an item that appears to have been damaged during shipping.
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you’ve determined whether a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item’s functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping, please contact us at: customerservice@thespicelab.com. Include order number, full name used for the order and any images of the damaged packaging and product. We will replace the items that were damaged or issue a refund based on availability.

4. You’ve received the product, but you’ve decided you want to return it.
We do not accept returns for items that are food. The only exception is if it is damaged. Non-food items are eligible for return. Once received back to us a refund will be issued less the shipping costs.

We will do what we can to make you satisfied with your purchase at The Spice Lab. For any reason you may need assistance, please contact us at: customerservice@thespicelab.com.

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